Facilitating a Solar Battery Replacement Under Warranty

Let's paint a picture. Recently, we were contacted by a homeowner whose solar battery had failed after only four years of operation. The customer had initially worked with a different installer, but unfortunately, that company was no longer in business. Seeking assistance, the customer reached out to SolarEdge, who recommended us as an approved solar installer. SolarEdge solar solutions offer high-efficiency systems designed for both homes and businesses, providing reliable energy savings, advanced monitoring and long-term sustainability.

The Problem: Faulty Solar Battery

The customer reported significant issues with their solar energy storage, including reduced capacity and erratic performance. These symptoms suggested a faulty solar battery, which can occur due to manufacturing defects, excessive wear or rare technical issues. Given that their system was still within its warranty period, the customer hoped for a solution.

Our Process: Remote Diagnostics and Warranty Support

Upon receiving the call, our team swiftly accessed the system remotely using SolarEdge’s monitoring tools and the customer's login credentials. This allowed us to perform an assessment without delay. The diagnostics confirmed the customer’s suspicions: the solar battery was indeed faulty and needed to be replaced.

We immediately raised a unique service case with SolarEdge to facilitate the replacement. As part of SolarEdge's comprehensive warranty program, most solar batteries are covered for up to 10 years or a minimum throughput guarantee, depending on the product. In this case, the battery qualified for a replacement under warranty, meaning the customer only needed to cover the labour costs for the installation of the new unit, including travel to the job.

The Solution: Seamless Replacement and a New Solar Partner

Our team coordinated the warranty claim with SolarEdge, ensuring the replacement process was as smooth as possible for the customer. Once the new battery arrived, we scheduled a convenient time for installation. The result? A fully restored solar energy system, minimal downtime and a satisfied customer who is now part of our solar family.

Why Choose Us?

Trusted Expertise: As an approved SolarEdge installer, we are recognised for our reliable service and technical knowledge.
Comprehensive Support: From diagnostics to warranty claims, we manage the entire process to give you peace of mind.
Customer-Centric Approach: We prioritise your energy needs, ensuring your system performs optimally for years to come.

Call to Action

If you’re facing issues with your solar system or need an installer you can trust, we’re here to help. Whether it’s a replacement, an upgrade or a new installation, our team is ready to provide tailored solutions that keep your energy future bright.